48 Hour Hassle-Free Return Policy:

  • We understand that online ordering can be intimidating – if it’s not what you expected, bring it back!
  • It is the customer’s responsibility for returning the items to the distribution center within 48 hours after receiving it
  • Must be returned to your local distribution center with the original manufacturer’s packaging
    IMPORTANT NOTE: We are unable to return items that do not have the original manufacturer’s packaging. NO EXCEPTIONS WILL BE MADE
  • There is a 15% re-stocking fee deducted from the refund total
  • Delivery and assembly fees are NON-REFUNDABLE
  • Mattresses, foundations, special order items (including California King size beds) and clearance items are not eligible for refunds
  • “No fit” items: all dimensions are available online. If an item does not “fit” in your home, there will be a 15% re-stocking fee deducted from the refund
  • All returned items must be cleaned and damage-free. If pieces are missing or damaged the customer will be held liable for replacement pieces or the return may be voided
  • If the customer is unable to return items a pick-up can be scheduled for the fee from $79-$115 depending on the distance even if a “free delivery” was issued on the first delivery

Exchanges:

  • We allow exchanges within the first 48-hours after the items have been received
  • It is the customer’s responsibility for exchanging the items
  • The item to be exchanged must be returned to your local distribution center with the original manufacturer’s packing
    IMPORTANT NOTE: We are unable to exchange items that do not have the original manufacturer’s packaging. NO EXCEPTIONS WILL BE MADE
  • There is a 15% re-stocking fee for an exchange
  • If the item being exchanged is higher in price, the customer must pay the difference
  • If the item being exchanged is lower in price, the customer will be refunded the difference minus the 15% re-stocking fee
  • Mattresses, foundations and clearance items are not eligible for exchanges
  • “No fit” items: all dimensions are available online. If an item does not “fit” in your home, there will be a 15% re-stocking fee deducted & applied to your exchange
  • If another delivery is requested for an exchange, the delivery fee will be the same as the prior delivery – if you got a “free delivery” the second trim will have a $50 trip minimum
  • All exchanged items must be complete, odor and damage-free. If pieces are missing or damaged the customer will be held liable for replacement pieces or the exchange may be voided

Damaged & Defective Items:

  • Please assemble and inspect all items within the first 48 hours after delivery or customer pick-up
  • All damages, defects or missing parts must be reported within 48 hours after delivery or customer pick-up
  • IMPORTANT NOTE: The original manufacturer’s packing must be present for replacing damaged or missing pieces
  • The customer is responsible for picking-up or paying a re-delivery fee for damaged or missing pieces
  • If the damage, defect or missing pieces are reported later than 48 hours, the customer will be liable for the cost of the replacement pieces
  • If the damage or defect is due to “Customer Neglect or Misuse” the customer will be liable for the cost of the replacement pieces or may be voided